館藏地	索書號	現狀
KIC 旺角東 Sunderland Collection	TS156 .P992 2013	Library Use Only

目錄

• pt. 1. Business-integrated quality systems
• Organizational structures
• The quality function
• Approaches to quality
• Customer-focused organizations
• pt. 2. Integrated planning
• Strategic planning
• Understanding customer expectations and needs
• Benchmarking
• Organizational assessment
• pt. 3. Process control
• Quantifying process variation
• Quality audits
• Supply chain management
• pt. 4. Continuous improvement
• Effective change management
• Define stage
• Measure stage
• Analyze stage
• Improve/design stage
• Control/verify stage
• pt. 4. Management of human resources
• Motivation theories and principles
• Management styles
• Resource requirements to manage the quality function.

附註

• Includes bibliographical references.

主題

• Motivation (Psychology)
• Personnel management
• Process control
• Production management
• Quality control
• Reliability (Engineering)
• Total quality management

著者

• Pyzdek, Thomas
• Keller, Paul

出版者

• New York : McGraw-Hill

索書號

• TS156 .P992 2013

ISBN

• 9780071799249 (hbk.)

本書目的靜態連結:

• http://library1.hkct.edu.hk:82/opac/bib/AKXK

• 

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