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Total quality service : how organizations use it to create a competitive advantage

Stanley A. Brown
Prentice Hall Canada, 1992
書

館藏地	索書號	現狀

Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands』 End, American Express, Staples, and USAA

edited by Fred Wiersema
1st ed.. HarperBusiness, c1998
書

館藏地	索書號	現狀

Discovering the soul of service : the nine drivers of sustainable business success

Leonard L. Berry
Free Press, c1999
書

館藏地	索書號	現狀

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